If The goods received in damaged condition, it is required to mention in POD (Proof of Delivery) which is fill by goods receiver at the time of goods received. And apply to return within 24 hours.
If customer received goods in good condition and he wants to return the goods for any other reason, Customer needs to process on website within seven days of received of the goods. Once we received the goods, 100% refunds will be given within 20 working days
Once the product used/installed it cannot be returned/exchanged.
Returns are not permitted for sale, discontinued or special order items.
If the customer received goods in good condition and he wants to return the goods for any other reason, the Customer needs to process them on the website within seven days of receiving the goods. Once we received the goods, 100% refunds will be given within 20 working days
Simero resumes possession of the materials at the same location of shipped, Products must be returned in the same unit of measure as purchased (Example: Pallet, box, or each.)
- All refunds will be issued to the bill-to-party name on the original invoice.
- A refund check will be processed and sent to the customer at the address on the invoice in 10–14 days. If a check is used, please allow 3–4 business days for the check to clear before a refund may be processed.
- Credit cards: All refunds will be processed to the same credit card used for the original purchase. The customer must present the original card to receive a refund.
- Please allow up to 5 working days for refunds to be processed once we receive them.
- For order returns, we’ll credit your original payment method within a 20 working day of receiving the products back from you.
The Buyer may to cancel an order or any part of an order that has not
yet been received by the Buyer.
Online Order Cancellation
- Orders canceled prior to shipping will never assess a penalty.
- Once an order is processed to ship or has shipped, it may be canceled, but applicable freight fees will still apply.